Respond to healthcare users’ extreme emotions

React accordingly when a healthcare user becomes hyper-manic, panicky, extremely distressed, agressive, violent, or suicidal, following appropriate training if working in contexts where patients go through extreme emotions regularly.

react professionally to healthcare users’ extreme emotions
follow appropriate protocol when faced with healthcare users’ extreme emotions
respond to health care users’ extreme emotions
respond to extreme emotions of health care users
react to health care users extreme emotions

skill/competence

sector-specific

Respond to healthcare users’ extreme emotions is an essential skill of the following occupations:

Psychologist: Psychologists study the behaviour and mental processes in humans. They provide services to clients who deal with mental health issues and life issues such as bereavement, relationship difficulties, domestic violence, and sexual abuse. They also provide counselling for mental health issues such as eating disorders, post-traumatic stress disorders, and psychosis in order to help the clients rehabilitate and reach a healthy behaviour.
Phlebotomist: Phlebotomists take blood samples from patients for laboratory analysis, ensuring patient safety during the blood collection process. They transport the specimen to the laboratory, following strict instructions from the doctor of medicine.
Health psychologist: Health psychologists deal with the various aspects of health related behaviour of individuals and groups, by helping individuals or groups prevent illness and promote healthy behaviours by also providing counseling services. They perform tasks for the development of health promotion activities and projects on the basis of psychological science, research findings, theories, methods and techniques. They also engage in research about health related issues to influence public policy on health care issues.
Psychotherapist: Psychotherapists assist and treat healthcare users with varying degrees of psychological, psychosocial, or psychosomatic behavioural disorders and pathogenic conditions by means of psychotherapeutic methods. They promote personal development and well-being and provide advice on improving relationships, capabilities, and problem-solving techniques. They use science-based psychotherapeutic methods such as behavioural therapy, existential analysis and logotherapy, psychoanalysis or systemic family therapy in order to guide the patients in their development and help them search for appropriate solutions to their problems. Psychotherapists are not required to have academic degrees in psychology or a medical qualification in psychiatry. It is an independent occupation from psychology, psychiatry, and counselling.
Clinical psychologist: Clinical psychologists diagnose, rehabilitate, and support individuals affected by mental, emotional, and behavioural disorders and problems as well as mental changes and pathogenic conditions through use of cognitive tools and appropriate intervention. They use clinical psychological resources on the basis of psychological science, its findings, theories, methods, and techniques for the investigation, interpretation, and prediction of human experience and behaviour.

Respond to healthcare users’ extreme emotions is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

References

1. Respond to healthcare users’ extreme emotions – ESCO