Description
Utilise a specialised system to track registration, processing and resolution of issues in an organisation by assigning each of these issues a ticket, registering inputs from involved persons, tracking changes and displaying the status of the ticket, until it is completed.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 5 occupations
- Optional in 3 occupations
- Total: 8 occupations
- Most common in: ISCO major group 1 (Managers)
Essential for
- ICT help desk managerICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and trou…
- Telecommunications managerTelecommunications managers coordinate telecommunications staff activities for installing, troubleshooting, repairing and maintaining telecommunications equipment and infrastructur…
- WebmasterWebmasters deploy, maintain, monitor and support a web server to meet service requirements. They ensure optimum system integrity, security, backup and performance. They coordinate …
- ICT operations managerICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of e…
- Software managerSoftware managers oversee the acquisition and development of software systems in order to provide support to all organisational units. They also monitor the results and quality of …
Optional for
- ICT project managerICT project managers schedule, control and direct the resources, people, funding and facilities to achieve the objectives of ICT projects. They establish budgets and timelines, per…
- Data centre operatorData centre operators maintain computer operations within the data centre. They manage daily activities within the centre to solve problems, maintain the system availability, and e…
- System configuratorSystem configurators tailor a computer system to the organisation's and users' needs. They adjust the base system and software to the needs of the customer. They perform configurat…