Description
Properly operate ITIL (Information Technology Infrastructure Library) based service desk procedures.
Alternative labels
administer operations for an ITIL-based environment
employ operations for an ITIL-based environment
applying operations for ITIL-based environments
implement operations for an ITIL-based environment
applying operations for an ITIL-based environment
apply an operation for an ITIL-based environment
utilise operations for an ITIL-based environment
Skill type
skill/competence
Skill reusability level
occupation-specific
Relationships with occupations
Essential skill
Apply operations for an ITIL-based environment is an essential skill of the following occupations:
Optional skill
Apply operations for an ITIL-based environment is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
Call centre agent: Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.
References