Deal with unforeseen incidents in hospitality

Handle unexpected incidents following the appropriate protocol by solving, organising, reporting and documenting them.

Incidents might include injuries, theft or damage of property, fire, bomb threats, hostage taking…

handle incidents in hospitality
handle crisis situations
manage life-threatening situations
deal with unforeseen hospitality incidents
handle risk situations

skill/competence

occupation-specific

Deal with unforeseen incidents in hospitality is an essential skill of the following occupations:

Hospitality establishment security officer: Hospitality establishment security officers are in charge of managing the overall process and implementation of hospitality facility security in terms of both safety of belongings, personal safety and building security.

Deal with unforeseen incidents in hospitality is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

References

1. Deal with unforeseen incidents in hospitality – ESCO