Deal with unforeseen incidents in hospitality

Handle unexpected incidents following the appropriate protocol by solving, organising, reporting and documenting them.

Incidents might include injuries, theft or damage of property, fire, bomb threats, hostage taking.

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• Detain offenders
• Plan shifts of employees
• Perform internal investigations
• Monitor work for special events
• Ensure the privacy of guests
• Maintain incident reporting records
• Undertake employee screening
• Assist clients with special needs
• Protect important clients
• Detect drug abuse
• Develop working procedures
• Legal use-of-force