The processes, stakeholders and the dynamics of the chain of goods and services in the ICT market sector.
Skill reusability level
Relationships with occupations
ICT market is an essential knowledge of the following occupations:
Enterprise architect: Enterprise architects balance technological opportunities with business requirements. They also maintain a holistic view of the organisation’s strategy, processes, information and ICT assets and link the business mission, strategy and processes to the ICT strategy.
ICT business development manager: ICT business development managers increase business opportunities for the organisation and develop strategies that will enhance the smooth running of the organisation, product development and product distribution. They negotiate prices and establish contract terms.
EBusiness manager: eBusiness managers create and execute a company’s electronic strategy plan for selling products and services online. They also improve data integrity, placement of online tools and brand exposure and monitor sales for companies that market products to customers using the internet. They collaborate with the marketing and sales management team using ICT tools to reach sales goals and provide accurate information and offerings to business partners.
ICT research manager: ICT research managers plan, manage and monitor research activities and evaluate emerging trends in the information and communication technology field to assess their relevance. They also design and oversee staff training on the use of new technology and recommend ways to implement new products and solutions that will maximise benefits for the organisation.
ICT product manager: ICT product managers analyse and define current and target status for ICT products, services or solutions. They estimate the cost effectiveness, points of risk, opportunities, strengths and weaknesses of products or services provided. ICT product managers create structured plans and establish time scales and milestones, ensuring optimisation of activities and resources.
ICT environmental manager: ICT environmental managers know the green ICT legal framework, understand the role of the ICT network configurations in the economy and energy resources deployment and evaluate the impact of CO2 footprint of each ICT resource in the organisation’s network. They plan and manage the implementation of environmental strategies for ICT networks and systems by conducting applied research, developing organisational policy, and devising strategies to meet sustainability targets. They ensure that the whole organisation uses ICT resources in a way that is as friendly as possible for the environment.
ICT vendor relationship manager: ICT vendor relationship managers establish and maintain positive business relationships between stakeholders (external or internal), by deploying activities which are compliant with organisational processes. They also manage the outsourcing process for the organisation’s ICT department and the supply chain communications.
ICT market is optional for these occupations. This means knowing this knowledge may be an asset for career advancement if you are in one of these occupations.
ICT help desk manager: ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team.
ICT presales engineer: ICT presales engineers actively drive and manage the ICT evaluation stage of the sales process, working in conjunction with the sales team. They provide technical guidance to pre-sales personnel and plan and modify product ICT configurations to meet client requirements. They pursue additional business development opportunities.
Green ICT consultant: Green ICT consultants advise organisations on their green ICT strategy and its implementation in the most effective and efficient manner to allow the organisation to reach their short, mid, and long term ICT environmental objectives.
ICT technician: ICT technicians install, maintain, repair and operate information systems and any ICT related equipment (laptops, desktops, servers, tablets, smart phones, communications equipment, printers and any piece of computer related peripheral networks), and any type of software (drivers, operating systems, applications).
ICT business analysis manager: ICT business analysis managers identify areas where information system changes are needed to support business plans and monitor the impact in terms of change management. They contribute to the general ICT functional requirements of the business organisation. ICT business analysis managers analyse business needs and translate them into ICT solutions.
ICT research consultant: ICT research consultants perform targeted ICT research and provide a final report to the client. They also use ICT tools to design questionnaires for surveys, analyse the results, write reports, present the results and make recommendations based on the research findings.
Mobile devices technician: Mobile devices technicians carry out proper fault diagnosis to improve the quality of mobile devices and repair them. They provide information related to a number of services, including warranties and after-sale services.
ICT buyer: ICT buyers create and place purchase orders for ICT products and services, handle receiving and invoice issues, assess current procurement practices and effectively apply strategic sourcing methodologies. They build relationships with strategic vendors and negotiate price, quality, service levels and delivery terms.
ICT business analyst: ICT business analysts are in charge of analysing and designing an organisation’s processes and systems, assessing the business model and its integration with technology. They also identify change needs, assess the impact of the change, capture and document requirements and then ensure that these requirements are delivered whilst supporting the business through the implementation process.
- ICT market – ESCO