Leisure attendant

Leisure attendants promote health and fitness participation for new and existing members. They provide a clean, safe and friendly environment that promotes regular member attendance and satisfaction. They are source of information and encouragement for all members and actively assist fitness instructors and other workers wherever possible.

The duties of a leisure attendant typically include, but are not limited to:

• Ensuring the safety and wellbeing of customers
• Providing excellent customer service, including answering questions and addressing concerns
• Maintaining the cleanliness and functionality of the facility and equipment
• Setting up and taking down equipment for classes and events
• Enforcing facility rules and regulations
• Conducting basic maintenance tasks such as replacing light bulbs and fixing minor equipment issues
• Performing administrative tasks such as checking in customers and booking appointments.

The following job titles also refer to leisure attendant:

club attendant
leisure club assistant
weight room attendant
sports attendant
fitness attendant
sports assistant
wellness & fitness attendant
fitness assistant
leisure centre assistant
pool attendant
fitness club attendant
sports club attendant
wellness attendant

Leisure attendants usually work shifts, which may include weekends and holidays. They spend most of their time on their feet and may be required to lift heavy equipment. Since this job involves working with people, leisure attendants should be prepared to deal with challenging customer situations.

Most employers require a high school diploma or equivalent, and some experience in customer service or sports-related activities. Additional qualifications may be required, such as first aid certification or lifeguard training, depending on the facility. Employers also provide on-the-job training to ensure leisure attendants are familiar with the rules and regulations of the facility.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Leisure attendant is a Skill level 3 occupation.

These occupations, although different, require a lot of knowledge and skills similar to leisure attendant.

fitness instructor
personal trainer
Pilates teacher
sport therapist
sophrologist

These occupations require some skills and knowledge of leisure attendant. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of leisure attendant with a significant experience and/or extensive training.

complementary therapist
3D animator
3D modeller
academic advisor
academic support officer

These skills are necessary for the role of leisure attendant.

• Promote fitness customer referral: Invite customers to bring friends and family along and promote their fitness activities in their social environment.
• Work in fitness teams: Assist qualified fitness instructors and other workers in their duties.
• Provide fitness customer care: Observe clients/members at all times and inform them where necessary about health and safety requirements and emergency procedures.
• Promote healthy lifestyle: Provide information to clients about the role of physical activity, modes of exercise and related services and the importance of healthy activities for daily living.
• Provide fitness customer service: Welcome clients/members, keep records and bookings of their activities, and direct them to other fitness instructors for technical assistance or to appropriate members of staff for guidance and support.
• Maintain the exercise environment: Help to provide a safe, clean and friendly fitness environment.
• Motivate fitness clients: Positively interact with and motivate fitness clients to participate in regular physical activity and promote fitness exercise as a part of a healthy lifestyle.

3423 – Fitness and recreation instructors and program leaders

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References

1. Leisure attendant – ESCO
2. Featured image: By Chris.sherlock2 – Own work, CC BY-SA 4.0