Provide fitness customer service


Welcome clients/members, keep records and bookings of their activities, and direct them to other fitness instructors for technical assistance or to appropriate members of staff for guidance and support.

Alternative labels

offer customer services to fitness clients
provide fitness customer care
providing fitness customer service
provide customer fitness service

Skill type


Skill reusability level


Relationships with occupations

Essential skill

Provide fitness customer service is an essential skill of the following occupations:

Leisure attendant: Leisure attendants promote health and fitness participation for new and existing members. They provide a clean, safe and friendly environment that promotes regular member attendance and satisfaction. They are source of information and encouragement for all members and actively assist fitness instructors and other workers wherever possible.
Fitness instructor: Fitness instructors build fitness participation of new and existing members through fitness experiences that meet their needs. They deliver fitness instruction to individuals, with the use of equipment, or to a group, through fitness classes. Both individual and group instructors have the purpose of promoting and delivering safe and effective exercise.  Depending on the specific situation, some additional knowledge, skills and competences may be required.

Optional skill

Provide fitness customer service is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.




  1. Provide fitness customer service – ESCO


Last updated on September 20, 2022