Description
Establish high quality standards and instructions for calls.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 2 occupations
- Optional in 0 occupations
- Total: 2 occupations
- Most common in: ISCO major group 3 (Technicians and associate professionals)
Essential for
- Call centre quality auditorCall centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the e…
- Call centre supervisorCall centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities. Duties The duties of a call centre supervisor…
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Last updated on February 19, 2026