Manage difficult clients

Handle clients who become aggressive or who do not want to pay because they are not content about the service.

manage difficult client
managing difficult clients
manage clients who are difficult
deal with difficult clients
handle difficult clients

skill/competence

occupation-specific

Manage difficult clients is an essential skill of the following occupations:

Railway sales agent: Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.

Manage difficult clients is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

References

1. Manage difficult clients – ESCO