Description
Process questions and requests from customers; provide clear information about imported and exported products.
Alternative labels
watch customer inquiries
monitoring a customer inquiry
oversee customer inquiries
monitor a customer inquiry
supervise customer inquiries
view customer inquiries
monitoring customer inquiries
Skill type
skill/competence
Skill reusability level
sector-specific
Relationships with occupations
Essential skill
Monitor customer inquiries is an essential skill of the following occupations:
Train conductor: Train conductors assist passengers in the boarding and leaving of the train. They answer questions from passengers concerning train rules, stations, and provide timetable information. They collect tickets, fares, and passes from passengers and support the chief conductor in performing his operational tasks e.g in regard to door closing or certain operational communication. They ensure the safety of passengers respond to technical incidents and emergency situations.
Optional skill
Monitor customer inquiries is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
Move coordinator: Move coordinators envision all the activities required for a successful moving. They receive briefings from the client and translate them in actions and activities that assure a smooth, competitive, and satisfactory moving.
References
- Monitor customer inquiries – ESCO