Passenger fare controller

Passenger fare controllers collect tickets, fares, and passes from passengers. They answer questions from passengers concerning transport rules, station, and timetable information.

Excludes drivers.

The following job titles also refer to passenger fare controller:

ticket controller
passenger ticket controller
fare controller
passenger ticket attendant
controller of cable vehicle fares
ticket conductor
controller
ticket inspector
cable vehicle attendant

A high school diploma is generally the minimum required to work as a passenger fare controller.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Passenger fare controller is a Skill level 2 occupation.

No potential next step identified on the General track track for this occupation.

No potential next step identified on the Manager track track for this occupation.

These skills are necessary for the role of passenger fare controller.

• Communicate with customers: Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
• Operate electronic payment terminals: Operate electronic payment terminals to collect credit or debit card payments from the travellers.
• Facilitate safe disembarkation of passengers: Assist passengers when they leave the vessel, aircraft, train, or other mode of transport. Keep the safety measures and procedures in mind.
• Provide first aid: Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.
• Act reliably: Proceed in a way that one can be relied on or depended on.
• Handle petty cash: Handle petty cash for minor expenses and transactions required for the daily running of a business.
• Lift heavy weights: Lift heavy weights and apply ergonomic lifting techniques to avoid damaging the body.
• Be friendly to passengers: Engage with passengers according to the expectations of contemporary social behaviour, the specific situation, and the code of conduct of the organisation. Communicate in a polite and clear way.
• Assist passenger embarkation: Assist passengers when they embark vessels, aircraft, trains and other modes of transport. Keep safety measures and procedures in mind.
• Adhere to transportation work schedule: Adhere to assigned work schedule as prepared by the transportation company.
• Collect fares: Collects fares, the fees paid by passengers for use of a public transportation system; this includes counting and returning money.
• Perform services in a flexible manner: Adapt service approach when circumstances change.

These skills and competences are sometimes, but not always, required for the role of passenger fare controller. However, mastering these skills and competences allows you to have more opportunities for career development.

• Speak different languages: Master foreign languages to be able to communicate in one or more foreign languages.
• Supervise movement of passengers: Oversee embarking and disembarking of travellers; ensure that safety regulations are followed according to specifications.
• Control proceedings on board in the event of an emergency: Control proceedings in the event of a leakage, fire, man overboard, collisions, and evacuations; implement crisis management and stay calm in emergency situations.

5112 – Transport conductors

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References

1. Passenger fare controller – ESCO
2. Featured image: By Mos.ru, CC BY 4.0