Description
Provide customers with cordial, prompt communication to accept orders, notify them in the event of shipment issues, and provide quick resolutions.
Alternative labels
engage in customer follow-up
supply customer follow-up
perform customer follow-up procedures
provide customer follow-up procedures
execute customer follow-up processes
undertake customer follow-up activities
carry out customer follow-up activities
engage in customer follow-up procedures
conduct customer follow-up procedures
engage in customer follow up processes
Skill type
skill/competence
Skill reusability level
cross-sector
Relationships with occupations
Essential skill
Provide customer follow-up is an essential skill of the following occupations:
Intermodal logistics manager: Intermodal logistics managers manage and oversee commercial and operational aspects of intermodal logistics for an organisation.
Customer contact centre information clerk: Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company’s or oganisation’s services, products and policies.
Laundry workers supervisor: Laundry workers supervisors monitor and coordinate the activities of the laundry and dry-cleaning staff of laundry shops and industrial laundry companies. They plan and implement production schedules, hire and train workers and monitor the production quality levels.
Optional skill
Provide customer follow-up is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
References
- Provide customer follow-up – ESCO
