Description
Resolve ICT-related incidents and service requests from customers, clients or colleagues including password resets and updating databases such as Microsoft Exchange email.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 1 occupations
- Optional in 2 occupations
- Total: 3 occupations
- Most common in: ISCO major group 5 (Service and sales workers)
Essential for
- ICT help desk managerICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and trou…
Optional for
- Call centre agentCall centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and…
- Database administratorDatabase administrators test, implement and administer computer databases. They use their expertise in database management systems to plan, coordinate and implement security measur…
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Last updated on February 19, 2026