Description
Ensure objective assessment of calls with customers. See that all company procedures are adhered to.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 2 occupations
- Optional in 0 occupations
- Total: 2 occupations
- Most common in: ISCO major group 3 (Technicians and associate professionals)
Essential for
- Call centre analystCall centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation. Duties The duties of a call centre analyst typically includ…
- Call centre quality auditorCall centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the e…