Description
Ensure objective assessment of calls with customers; see that all company procedures are adhered to.
Alternative labels
provide an objective assessment of a call
arrange objective assessments of calls
providing objective assessments of calls
administer objective assessments of calls
furnish objective assessments of calls
contribute objective assessments of calls
provide an objective assessment of calls
Skill type
skill/competence
Skill reusability level
cross-sector
Relationships with occupations
Essential skill
Provide objective assessments of calls is an essential skill of the following occupations:
Call centre analyst: Call centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation.
Call centre quality auditor: Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management.
Optional skill
Provide objective assessments of calls is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
References
