Upsell products

Description

Persuade customers to buy additional or more expensive products.

Products include also services.

Alternative labels

upsell
upsell services
take opportunities to upsell
upselling of products
upsell drinks and accompaniments
upsell of products
take opportunities to up-sell

Skill type

skill/competence

Skill reusability level

cross-sector

Relationships with occupations

Essential skill

Upsell products is an essential skill of the following occupations:

Travel consultant: Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.
Bartender: Bartenders serve alcoholic or non-alcoholic drinks as requested by clients in a hospitality service bar outlet.
Sommelier: Sommeliers stock, prepare, advise on and serve wine and other alcoholic beverages.
Quick service restaurant team leader: Quick service restaurant team leaders manage operations in a quick service restaurant.
Ticket issuing clerk: Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers’ needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
Travel agent: Travel agents design and market travel programme itineraries for potential travellers or visitors.
Cabin crew manager: Cabin crew managers are responsible for motivating the cabin crew team to surpass passengers’ expectations and for the application of safety regulations on board the plane.
Quick service restaurant crew member: Quick service restaurant crew members prepare, cook and serve food and beverages in a quick service operation.
Head sommelier: Head sommeliers manage the ordering, preparing and servicing of wine and other related beverages in a hospitality service unit.
Hawker: Hawkers sell goods and services on established routes, street and market locations.
Tour operator representative: Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their destinations.
Ticket sales agent: Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers’ queries and needs.
Barista: Baristas prepare specialised types of coffee using professional equipment in a hospitality/coffee shop/bar unit.

Cocktail bartender: Cocktail bartenders perform expert mixing of alcoholic and non-alcoholic cocktails.
Flight attendant: Flight attendants perform a variety of personal services conducive to the safety and comfort of airline passengers during flight. They greet passengers, verify tickets, and directs passengers to assigned seats. They prepare reports after landing describing how the flight went in terms of operations, procedures, and anomalities.

Optional skill

Upsell products is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Head chef: Head chefs manage the kitchen to oversee the preparation, cooking and service of food.
Customer service representative: Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Vehicle rental agent:
Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments.

Electricity sales representative: Electricity sales representatives assess clients’ energy needs, and recommend the purchase of electricity supply from their corporation. They promote their corporation’s services, and negotiate terms of sale with clients.
Specialised seller: Specialised sellers sell goods in specialised shops.
Steward/stewardess: Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.
Ground steward/ground stewardess: Ground stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.
Market vendor: Market vendors sell products such as fruit, vegetables and household products on organised outdoor or indoor market places. They use sales techniques to recommend their goods to passersby.

 


 

References

  1. Upsell products – ESCO

 

Last updated on September 20, 2022