Identify ICT user needs

Essential for

• Software analyst
  A Software Analyst is a professional who evaluates software applications, systems, and user needs to recommend improvements, guide development, and ensure software meets business o…
• Technical communicator
  Technical communicators prepare clear, concise, and professional communication from product developers to users of the products, such as online help, user manuals, white papers, sp…
• Instructional designer
  Instructional designers develop instructional material for training courses using multimedia technology and authoring tools. They aim to create instructional experiences which make…
• E-learning developer
  E-learning developers design and develop simpler forms of digital learning content including reference materials, slides, assessments, screen-casts, interview videos and podcasts. …

Optional for

• Search engine optimisation expert
  A Search Engine Optimisation Expert is a digital marketing professional who specializes in increasing a website’s visibility on search engines like Google, Bing, and Yahoo. By opti…
• Digital literacy teacher
  Digital literacy teachers instruct students in the theory and practice of (basic) computer usage. They teach students digital literacy and, optionally, more advanced principles of …
• ICT documentation manager
  ICT documentation managers are in charge of managing the documentation development process in accordance with legal requirements, standards, organisational policies and goals. They…
• ICT account manager
  ICT account managers build business relationships with customers to facilitate the sale of hardware, software, telecommunications, or ICT services. They also identify opportunities…
• ICT trainer
  ICT trainers conduct training-needs analysis and design programs to train students in using software packages and information systems accordingly. They produce and update existing …
• ICT consultant
  ICT consultants provide advice on how to optimise the use of existing tools and systems, make recommendations for the development and implementation of a business project or techno…
• ICT buyer
  ICT buyers create and place purchase orders for ICT products and services, handle receiving and invoice issues, assess current procurement practices and effectively apply strategic…
• Software manager
  Software managers oversee the acquisition and development of software systems in order to provide support to all organisational units. They also monitor the results and quality of …
• User experience analyst
  User experience analysts assess client interaction and experience and analyse users' behaviours, attitudes, and emotions about the usage of a particular product, system or service.…