Identify stress points of customer interaction

Description

Determine inefficiencies, anomalies or inconsistencies in the way customers see your brand, service or product.

Alternative labels

identify points of customer stress interaction
anticipate and manage stress points of customer interaction
improve customer-related inefficiences
identify customer interaction stress points

Skill type

skill/competence

Skill reusability level

occupation-specific

Relationships with occupations

Essential skill

Identify stress points of customer interaction is an essential skill of the following occupations:

Customer experience manager: Customer experience managers monitor customer experiences by creating, evaluating and improving the customer’s interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer’s experience. Customer experience managers strive to ensure customer satisfaction and boost company profits.

Optional skill

Identify stress points of customer interaction is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

 


 

References

  1. Identify stress points of customer interaction – ESCO

 

Last updated on September 20, 2022