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Career Guidance Skills communication, collaboration and creativity S1.3 - teaching and training S1.3.3 - training on operational procedures Train reception staff
Description
Instruct the reception staff in order to make sure the staff can execute their tasks adequately, efficiently and according to guidelines.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 1 occupations
- Optional in 1 occupations
- Total: 2 occupations
- Most common in: ISCO major group 1 (Managers)
Essential for
- Rooms division managerRooms division managers oversee a hotel’s front desk, guest services and housekeeping department teams. They report to the General Manager and play an important role in ensuring a …
Optional for
- Hospitality establishment receptionistHospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, p…
Related skills
- Assist at check-in
- Identify customer’s needs
- Deal with arrivals in accommodation
- Maintain customer service
- Maintain customer records
- Greet guests
- Handle customer complaints
- Carry out end of day accounts
- Process booking
- Process reservations
- Comply with food safety and hygiene
- Deal with departures in accommodation
Last updated on February 18, 2026
