Train reception staff

Instruct the reception staff in order to make sure the staff can execute their tasks adequately, efficiently and according to guidelines.

instruct front-office employees
train booking staff
train staff in reception
train in reception duties

skill/competence

sector-specific

Train reception staff is an essential skill of the following occupations:

Rooms division manager: Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments.

Train reception staff is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Hospitality establishment receptionist: Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.

References

1. Train reception staff – ESCO