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Career Guidance Knowledge social sciences, journalism and information K031 - social and behavioural sciences K0313 - psychology Air passenger behaviour
Description
The study and analysis of the expectations of air passengers in order to predict air passenger behaviour and generate appropriate responses.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 1 occupations
- Optional in 0 occupations
- Total: 1 occupations
- Most common in: ISCO major group 4 (Clerical support workers)
Essential for
- Ground steward/ground stewardessGround stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets an…
Related skills
- Guarantee customer satisfaction
- Conduct airport security screening
- Customer service
- Communicate by telephone
- Maintain relationship with customers
- Ensure flights run to schedule
- Communicate with customers
- Handle customer complaints
- Conduct security screenings
- Check in luggage
- Sell tickets
- Manage the customer experience
Last updated on February 18, 2026
