Consumer protection

The current legislation applicable in relation to the rights of consumers in the marketplace.

protection of consumers
protecting a consumer
consumer rights
protection of a consumer
consumer precautions
consumer insurance

knowledge

cross-sector

Consumer protection is an essential knowledge of the following occupations:

Motor vehicle aftersales manager: Motor vehicle aftersales managers maximise sales by closing business on an ongoing basis. They negotiate with existing clients for contract renewals. They maintain contracts, deal with claims, manage warranty, and investigate damages on products.
Electromagnetic engineer: Electromagnetic engineers design and develop electromagnetic systems, devices, and components, such as electromagnets in loudspeakers, electromagnetic locks, conducting magnets in MRI’s, and magnets in electric motors.
Manufacturing engineer: Manufacturing engineers design manufacturing processes for different kinds of production processes. They integrate those specificities and constraints posed by the industry or the product being produced with general and wide-spread manufacturing engineering principles into the design and planification of manufacturing processes.
Sales engineer: Sales engineers provide technical customisation of products based on customers requests and needs (mainly heavy duty), such as building equipment. They take care of business to business contact and assume responsibility for complex repairs and maintenance process.
Hawker: Hawkers sell goods and services on established routes, street and market locations.
Market vendor: Market vendors sell products such as fruit, vegetables and household products on organised outdoor or indoor market places. They use sales techniques to recommend their goods to passersby.
Consumer rights advisor: Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.
Weights and measures inspector: Weights and measures inspectors ensure adherance to regulations and agreements pertaining to the weights and measures of packaged goods. They investigate and document compliance issues and violations to promote best practice. Weights and measures inspectors confirm that packaged goods are in accordance to agreements such as quantity, content and packaging.
Street food vendor: Street food vendors sell food preparations, dishes and products on organised outdoor or indoor market places, or on the streets. They prepare the food in their stalls. Street food vendors use sales techniques to recommend their products to passers-by.

Consumer protection is optional for these occupations. This means knowing this knowledge may be an asset for career advancement if you are in one of these occupations.

Environmental scientist: Environmental scientists identify problems and find solutions in order to minimize environmental hazards by performing analysis on samples such as air, water or soil. They advise on or develop environmental policies and aim to improve water supplies preservation and manage waste disposal sites. Environmental scientists perform environmental risk assessments and analyse the environmental impact of new solutions, construction sites or environmental changes ensuring the environmental regulations are followed.
Customer service representative: Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Commercial sales representative: Commercial sales representatives represent a company in selling and providing information on goods and services to businesses and organisations.
Credit adviser: Credit advisers offer guidance to customers related to credit services. They assess the customer’s financial situation and debt issues arisen from credit cards, medical bills and car loans in order to identify optimal credit solutions for customers and also provide debt elimination plans to adjust their finances if needed. They prepare qualitative credit analyses and decision-making material in respect of defined customers in conformity with the bank’s strategy on credit policy, ensure the credit quality and follow up on the performance of the credit portfolio. Credit advisers also have expertise in debt management and credit consolidation.
Sales account manager: Sales account managers serve as intermediators between clients and the organisation, managing both sales and long term relations with the client. They have knowledge about products and services and develop contracts with customers.
Debt collector: Debt collectors compile debt owned to the organisation or third parties, mostly in cases when the debt is past its due date.

Industrial engineer: Industrial engineers design a vast array of production systems aiming to present efficient and effective solutions. They integrate a varied number of variables such as workers, technology, ergonomics, production flows, and product specifications for the design and implementation of production systems. They can specify and design for microsystems as well.
Electrical engineer: Electrical engineers design and develop electrical systems, electrical equipment, components, motors, and equipment with the feature of energy transmission. They engage in large scale projects such as the design and maintenance of power stations, and the distribution of power to smaller applications such as household appliances.
After-sales service technician: After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
Environmental health inspector: Environmental health inspectors carry out investigations to ensure that areas, organisations and companies comply with environmental and public health legislation. They evaluate environmental complaints, provide reports on their findings and work to prevent future hazards or noncompliance with current policies. Environmental health inspectors perform consultations to promote public health and safety.
Environmental engineer: Environmental engineers integrate environmental and sustainable measures in the development of projects of various natures. They seek to preserve natural resources and natural sites. They work together with engineers from other fields to envision all the implications that projects might have in order to design ways to conserve natural reserves, prevent pollution, and deploy sanitary measures.
Door to door seller: Door to door sellers sell goods and services door to door.
Technical sales representative: Technical sales representatives act for a business to sell its merchandise while providing technical insight for customers.
Civil engineer: Civil engineers design, plan, and develop technical and engineering specifications for infrastructure and construction projects. They apply engineering knowledge in a vast array of projects, from the construction of infrastructure for transportation, housing projects, and luxury buildings, to the construction of natural sites. They design plans that seek to optimise materials and integrate specifications and resource allocation within the time constraints.
Product and services manager: Product and services managers are in charge of defining the content and structure of a catalogue or portfolio within a company.

References

1. Consumer protection – ESCO