Understand, respect and build constructive and positive relations with intercultural clients, guests and collaborators in the field of hospitality.
display an understanding of cultural differences in the hospitality field
demonstrate intercultural service competence in hospitality
demonstrate intercultural competence services in hospitality
show cultural awareness in the hospitality and tourism sector
Skill reusability level
Relationships with occupations
Demonstrate intercultural competences in hospitality services is an essential skill of the following occupations:
Tourist animator: Tourist animators develop and organise entertainment activities for guests of a hospitality establishment. They set up and coordinate activities to entertain customers.
Tourist information officer: Tourist information officers provide information and advice to travellers about local attractions, events, travelling and accommodation.
Demonstrate intercultural competences in hospitality services is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
Park guide: Park guides assist visitors, interpret cultural and natural heritage and provide information and guidance to tourists in parks such as wildlife, amusement and nature parks.
Travel consultant: Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.
Hospitality entertainment manager: Hospitality entertainment managers are in charge of managing the team which creates entertainment activities for the guests of a hospitality establishment.
Customer experience manager: Customer experience managers monitor customer experiences by creating, evaluating and improving the customer’s interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer’s experience. Customer experience managers strive to ensure customer satisfaction and boost company profits.
Guides assist individuals or groups on any art facility, travel or sightseeing tours or through places of touristic interest, such as museums, monuments and public places. They help people to interpret the cultural heritage of an object, place or area and provide information and guidance.