Description

Directors of compliance and information security in gambling follow the regulatory compliance for gambling and oversee Information Security to ensure secure and safe use of all information technology associated in gambling.

Other titles

The following job titles also refer to director of compliance and information security in gambling:

compliance director
gaming compliance and information security manager
gambling compliance and information security manager
director, compliance and information security in gaming
manager of compliance and information security in gaming
gambling compliance and information security director
manager, compliance and information security in gambling
director, compliance and information security in gambling
gaming compliance and information security director
manager, compliance and information security in gaming
security information director
security information manager
manager of compliance and information security in gambling

Minimum qualifications

Bachelor’s degree is generally required to work as director of compliance and information security in gambling. However, this requirement may differ in some countries.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

Director of compliance and information security in gambling is a Skill level 4 occupation.

Director of compliance and information security in gambling career path

Similar occupations

These occupations, although different, require a lot of knowledge and skills similar to director of compliance and information security in gambling.

games development manager
front of house manager
gambling, betting, and lottery games designer
gambling, betting, and lottery quality assurance engineer
railway station manager

Long term prospects

These occupations require some skills and knowledge of director of compliance and information security in gambling. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of director of compliance and information security in gambling with a significant experience and/or extensive training.

Essential knowledge and skills

Essential knowledge

This knowledge should be acquired through learning to fulfill the role of director of compliance and information security in gambling.

Information security strategy: The plan defined by a company which sets the information security objectives and measures to mitigate risks, define control objectives, establish metrics and benchmarks while complying with legal, internal and contractual requirements.
Legal standards in gambling: The legal requirements, rules and limitations in gambling and betting activities.
Responsible gambling: The proper behaviour when participating in a gambling game such as how to be aware of others people’s reactions and why people act and react as they do.
Company policies: The set of rules that govern the activity of a company.

Essential skills and competences

These skills are necessary for the role of director of compliance and information security in gambling.

Apply conflict management: Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.
Lead a team: Lead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind.
Handle customer complaints: Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Follow ethical code of conduct of gambling: Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
Manage gambling operation: Manage all aspects a gambling, betting or lottery operation. Deliver effective, efficient performance. Implement an effective rota and manage staff for the available products. Seek and develop knowledge of the industry, looking for opportunities, profit optimisation, margin and turnover in all areas of the company and make the appropriate business recommendations for implementation. Employ effective change management to effectively improve business performance.
Implement ict risk management: Develop and implement procedures for identifying, assessing, treating and mitigating ICT risks, such as hacks or data leaks, according to the company’s risk strategy, procedures and policies. Analyse and manage security risks and incidents. Recommend measures to improve digital security strategy.
Ensure compliance with policies: Ensure compliance with legislation and company procedures in respect of health and safety in the workplace and public areas. Ensure awareness and compliance with all company policies in relation to health and safety and equal opportunities in the workplace.
Handle game complaints: Resolve complaints regarding gaming operations.

Optional knowledge and skills

Optional knowledge

This knowledge is sometimes, but not always, required for the role of director of compliance and information security in gambling. However, mastering this knowledge allows you to have more opportunities for career development.

Quality standards: The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of director of compliance and information security in gambling. However, mastering these skills and competences allows you to have more opportunities for career development.

Alter management: To manage and drive change effectively to improve business performance and competitive edge.
Manage gambling finances: Assist in the compilation of the annual budget for the gambling, betting or lottery operation. Develop and implement action plans to ensure required turnover and profitability of the operation is achieved. Monitor expenditure within the club and ensure management controls and costs remain within the budget. Monitor all complementary costs to ensure managers adhere to the policy.

Conduct content quality assurance: Carry out validation of content by reviewing it according to formal and functional quality, usability and applicable standards.
Speak different languages: Master foreign languages to be able to communicate in one or more foreign languages.
Analyse information processes: Analyse internal processes, implement procedural or policy changes to improve internal operations, such as supply changes or the disposal of records.
Manage staff: Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Maintain operational standards: To ensure full compliance within requirements Gambling legislation and regulation. To ensure that all gaming staff and managers receive regular scheduled training in technical competence and procedural compliance. To review and agree improvements where necessary for any Audits within your line of responsibility. To ensure any agreed changes to Gaming Procedures and processes are fully implemented. To prevent theft and fraud (external and / or internal personnel) by implementing the security control procedures. To compile accurate and timely performance reports as per company requirements. To develop a succession plan for all Gaming Staff, ensuring sufficient trained and licensed managers are available to run the department. To actively seek and take advantage of, opportunities for personal development, within the business.

ISCO group and title

1213 – Policy and planning managers

 

 


 

 

References
  1. Director of compliance and information security in gambling – ESCO
Last updated on August 8, 2022