Description
Strive to understand and give sense to written communication either live, emails, and texts. Confirm with the recipient whether the assumption made based on the communication are valid and reflect the meaning of the sender.
Alternative labels
discern communication written by hand
discern written communications
understand written communication
interpret written communication
Skill type
skill/competence
Skill reusability level
sector-specific
Relationships with occupations
Essential skill
Discern written communication is an essential skill of the following occupations:
Live chat operator: Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely.
Optional skill
Discern written communication is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
Customer contact centre information clerk: Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company’s or oganisation’s services, products and policies.
References
