Electronic communication

Description

Data communication performed through digital means such as computers, telephone or e-mail.

Alternative labels

electronic communications
electronic communicating
electronic conversation
electronic contact
electronic information

Skill type

knowledge

Skill reusability level

cross-sector

Relationships with occupations

Essential knowledge

Electronic communication is an essential knowledge of the following occupations:

Telephone switchboard operator: Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.
Refurbishing technician: Refurbishing technicians overhaul and refurbish inner parts of vehicles, such as engine parts and diesel pumps.
Financial markets back office administrator: Financial markets back office administrators perform administrative tasks for all the transactions registered in the trading room. They process transactions involving securities, derivatives, foreign exchange, commodities, and manage the clearing and settling of trades.
Air traffic controller: Air traffic controllers assist pilots by providing information concerning the height, speed and course. They assist pilots in order to facilitate a safe take off and landing of aircrafts. They are responsible for maintaining a secure and orderly movement of aircraft along major air routes up in the sky and around airports. They control air traffic in and within vicinity of airports according to established procedures and policies to prevent collisions and to minimise delays arising from traffic congestion.
Education administrator: Education administrators organise and manage the administration, support systems and (student) activities of an education institution. They perform a range of administrative, secretarial, financial and otherwise supportive tasks to enable the efficient and cost-effective running of the school. They may assist in student recruitment, alumni relations, funding, work on committees including academic boards and quality insurance.
EBusiness manager: eBusiness managers create and execute a company’s electronic strategy plan for selling products and services online. They also improve data integrity, placement of online tools and brand exposure and monitor sales for companies that market products to customers using the internet. They collaborate with the marketing and sales management team using ICT tools to reach sales goals and provide accurate information and offerings to business partners.
Bank account manager: Bank account managers advise prospective clients on the type of banking accounts suitable for their needs. They work with clients to set up the bank account and remain their primary point of contact in the bank, assisting with all necessary documentation. Bank account managers may recommend their clients to contact other departments in the bank for other specific needs.
Insurance clerk: Insurance clerks perform general clerical and administrative duties in an insurance company, other service institution, for a self-employed insurance agent or broker or for a government institution. They offer assistance and provide information about insurances to customers and they manage the paperwork of insurance agreements.
Foreign exchange cashier: Foreign exchange cashiers process cash transactions from clients in national and foreign currencies. They provide information on the conditions and exchange rates for buying and selling foreign currencies, make deposits of money, record all foreign exchange transactions and check for money validity.
ICT buyer: ICT buyers create and place purchase orders for ICT products and services, handle receiving and invoice issues, assess current procurement practices and effectively apply strategic sourcing methodologies. They build relationships with strategic vendors and negotiate price, quality, service levels and delivery terms.
Property assistant: Property assistants perform several duties including administrative tasks in the real estate sector. They provide clients with financial information about properties and advise them, they schedule appointments and organise property viewings, they prepare contracts and assist in property valuation.
Airspace manager: Airspace managers control activities aimed at developing the European airspace into a continuum that is flexible and reactive to changes of users’ needs in airspace. They aim to optimise the network capacity and improve the performance.
Headteacher: Headteachers manage the day-to-day activities of an educational institution. They make decisions concerning admissions and are responsible for meeting curriculum standards, which facilitate academic development for the students. They manage staff, working closely with the different department heads, and evaluate the subject teachers in a timely manner in order to secure optimal class performance. They also ensure the school meets the national education requirements set by law and cooperate with local communities and governments.
ICT vendor relationship manager: ICT vendor relationship managers establish and maintain positive business relationships between stakeholders (external or internal), by deploying activities which are compliant with organisational processes. They also manage the outsourcing process for the organisation’s ICT department and the supply chain communications.
Investment clerk: Investment clerks assist with the administration of investments such as stocks, bonds or other securities and perform general clerical duties in the investment sector of a financial company.

Optional knowledge

Electronic communication is optional for these occupations. This means knowing this knowledge may be an asset for career advancement if you are in one of these occupations.

Commercial sales representative: Commercial sales representatives represent a company in selling and providing information on goods and services to businesses and organisations.
Ship planner: Ship planners manage the performance of a vessel. They ensure the safety of the vessel and its cargo, its operationality and link available vessels to available cargos in order to maximise the profitability of the voyages. They ensure that each container ship is loaded to its optimal capacity, while keeping berth times and handling costs to a minimum. They also plan the maintenance and overhaul of the ship, as well as the crew needed.
Academic support officer: Academic support officers provide assistance to students with learning problems and act as the main point of contact for these students. They make sure extra tuition and educational programmes are provided to under-represented students with academic or personal issues. They also organise several social activities throughout the academic year.
Bank teller: Bank tellers deal most frequently with customers of the bank. They promote the banks products and services, and provide information about the customers personal accounts and related transfers, deposits, savings etc. They order bank cards and checks for the customers, receive and balance cash and checks and ensure compliance with internal policies. They work on client accounts, deal with payments and manage the use of vaults and safe deposit boxes
Financial manager: Financial managers handle all the matters in reference to the finance and investments of a company. They manage financial operations of companies such as the assets, liabilities, equity and cash flow aiming to maintain the financial health of the company and operative viability. Financial managers evaluate the strategic plans of the company in financial terms, maintain transparent financial operations for taxation and auditing bodies, and create the financial statements of the company at the end of the fiscal year.
Wholesale merchant: Wholesale merchants investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Electronics and automation vocational teacher: Electronics and automation vocational teachers instruct students in their specialised field of study, electronics and automation, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for an electronics and automation-related profession, such as electrician or technicians involved in automating production processes. Electronics and automation vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of electronics and automation through assignments, tests and examinations.
Admissions coordinator: Admissions coordinators are in charge of the students’ applications and admissions to a (private) school, college or university. They asses possible future students’ qualifications and subsequently approve or deny their application, based on the regulations and desires set by the board of directors and the school administration. They also assist the accepted students in their enrollment in the programme and courses of their choice.
Sales processor: Sales processors handle sales, select channels of delivery, execute orders and inform clients about dispatching and procedures. They communicate with clients in order to address missing information and/or additional details.
Shipbroker: Shipbrokers act as intermediaries between buyers and sellers of ships, cargospace on ships and charter ships for the transfer of cargo. They inform clients on the shipping market mechanisms and movements, report on vessel and cargospace prices and sales, and negotiate not only the cost of the vessels, cargospace or cargo but also the logistical requirements for the transfer of the vessel or commodity cargo to the buyers.
Hawker: Hawkers sell goods and services on established routes, street and market locations.
Securities broker: Securities brokers create the connection between the investors and the available investment opportunities. They purchase and sell securities on their clients’ behalf, based on their expertise in the financial markets. They monitor the performance of their clients’ securities, assessing their stability or speculative tendencies. Securities brokers calculate the securities’ price and place orders.
Student financial support coordinator: Student financial support coordinators assist students and education administrators in the management of tuition fees and student loans. They advise on and determine the amounts and the eligibility of student loans, advise students on available, suitable loans and liaise with outside loans sources, such as banks, to facilitate the student loan process. They make professional judgement decisions concerning students’ eligibility for financial aid and may set up counsel meetings including the student’s parents to discuss financial support issues and solutions.
Assistant lecturer: Assistant lecturers share university or college lecturers’ academic workload, specifically the provision of lectures to students. They prepare and teach classes, and meet with students privately regarding evaluation. They also combine their lecturing and other academic duties with conducting their own research in their field of study. Assistant lecturers occupy an autonomous, full-time position, despite what the subservience element in the occupation title may suggest.
Technical sales representative: Technical sales representatives act for a business to sell its merchandise while providing technical insight for customers.
International student exchange coordinator: International student exchange coordinators lead the entire process of an international exchange study for the exchange students. They manage the students’ applications and admissions, arrange accommodation, be it on a college or university campus or with guest families, and handle all the administration regarding these activities, including the student’s grades and official departing. They function as guides for the (young) international students through their cultural adjustment.

 


 

References

  1. Electronic communication – ESCO

 

Last updated on September 20, 2022

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