Improve customer interaction

Description

Permanently refine and improve the quality of customer interaction and customer satisfaction; make continuous efforts to improve business standards.

Alternative labels

design better customer interaction
customer interaction improvement
improving customer interaction
rejuvenate customer interaction
modify customer interaction
better customer interaction
improve a customers’ interaction

Skill type

skill/competence

Skill reusability level

sector-specific

Relationships with occupations

Essential skill

Improve customer interaction is an essential skill of the following occupations:

Optional skill

Improve customer interaction is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Promotions demonstrator: Promotions demonstrators proactively seek out and engage with new potential clients. They provide product specific advice and demonstrate promotional goods or services.
Customer contact centre information clerk: Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company’s or oganisation’s services, products and policies.

 


 

References

  1. Improve customer interaction – ESCO

 

Last updated on September 20, 2022