Description
Permanently refine and improve the quality of customer interaction and customer satisfaction; make continuous efforts to improve business standards.
Alternative labels
design better customer interaction
customer interaction improvement
improving customer interaction
rejuvenate customer interaction
modify customer interaction
better customer interaction
improve a customers’ interaction
Skill type
skill/competence
Skill reusability level
sector-specific
Relationships with occupations
Essential skill
Improve customer interaction is an essential skill of the following occupations:
Optional skill
Improve customer interaction is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
Promotions demonstrator: Promotions demonstrators proactively seek out and engage with new potential clients. They provide product specific advice and demonstrate promotional goods or services.
Customer contact centre information clerk: Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company’s or oganisation’s services, products and policies.
References
- Improve customer interaction – ESCO