Laundry workers supervisor

Laundry workers supervisor's working place

Description

Laundry workers supervisors monitor and coordinate the activities of the laundry and dry-cleaning staff of laundry shops and industrial laundry companies. They plan and implement production schedules, hire and train workers and monitor the production quality levels.

The duties of a laundry workers supervisor include, but are not limited to:

  • Ensuring the washing of linen and uniform as per standard.
  • Coordinating with engineering department for routine maintenance of the equipment.
  • Developing new methods to increase laundry efficiency.
  • Direct all laundry staff and train new employees.
  • Recording and monitoring laundry cost.
  • Ordering chemical supplies and office supplies, as required.
  • Compiling monthly poundage reports of linens received and processed.

Other titles

The following job titles also refer to laundry workers supervisor:

laundry and dry cleaning operator
laundry and dry-cleaning chief
laundry and dry cleaning assistant
laundry and dry-cleaning supervisor
laundry and dry cleaning attendant
dry cleaning workers supervisor
laundry and dry cleaning workers chief
laundry and dry cleaning workers supervisor
laundry and dry cleaning workers manager
laundry and dry-cleaning manager

Minimum qualifications

A high school diploma is generally required to work as a laundry workers supervisor. Professional experience working for a laundromat or laundry service is also helpful.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

  • the nature of the work performed in an occupation in relation to the characteristic tasks and duties
  • the level of formal education required for competent performance of the tasks and duties involved and
  • the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Laundry workers supervisor is a Skill level 2 occupation.

Laundry workers supervisor career path

Similar occupations

These occupations, although different, require a lot of knowledge and skills similar to laundry workers supervisor.

quick service restaurant team leader
drill operator
spa attendant
housekeeping supervisor
shop supervisor

Long term prospects

These occupations require some skills and knowledge of laundry workers supervisor. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of laundry workers supervisor with a significant experience and/or extensive training.

laundry and dry cleaning manager
spa manager
accommodation manager
recreational facilities manager
hospitality entertainment manager

Essential knowledge and skills

Essential knowledge

This knowledge should be acquired through learning to fulfill the role of laundry workers supervisor.

  • Counselling methods: Counselling techniques used in different settings and with various groups and individuals, especially concerning methods of supervision and mediation in the counselling process.
  • Quality standards: The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
  • Company policies: The set of rules that govern the activity of a company.

Essential skills and competences

These skills are necessary for the role of laundry workers supervisor.

  • Manage budgets: Plan, monitor and report on the budget.
  • Handle customer complaints: Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
  • Manage health and safety standards: Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company’s health and safety programmes.
  • Recruit employees: Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
  • Oversee quality control: Monitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing.
  • Manage workflow processes: Develop, document and implement traffic and workflow processes across the company for different functions. Liaise with several departments and services such as account management and the creative director to plan and resource work.
  • Plan shifts of employees: Plans shifts of employees to ensure completion of all customer orders and satisfactory completion of the production plan.
  • Evaluate employees work: Evaluate the need for labour for the work ahead. Evaluate the performance of the team of workers and inform superiors. Encourage and support the employees in learning, teach them techniques and check the application to ensure product quality and labour productivity.
  • Meet deadlines: Ensure operative processes are finished at a previously agreed-upon time.
  • Supervise crew: Supervise and observe the behaviour of employees.
  • Supervise staff: Oversee the selection, training, performance and motivation of staff.
  • Schedule shifts: Plan staff time and shifts to reflect the demands of the business.
  • Delegate activities: Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.
  • Manage customer service: Manage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.
  • Provide customer follow-up: Provide customers with cordial, prompt communication to accept orders, notify them in the event of shipment issues, and provide quick resolutions.
  • Analyse goal progress: Analyse the steps which have been taken in order to reach the organisation’s goals in order to assess the progress which has been made, the feasibility of the goals, and to ensure the goals can be met according to deadlines.
  • Train employees: Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of laundry workers supervisor. However, mastering these skills and competences allows you to have more opportunities for career development.

  • Evaluate garment quality: Evaluating stitching, construction, attachments, fasteners, embellishments, shading within the garment; evaluating pattern continuity-, matching; evaluating tapes and linings.
  • Implement marketing strategies: Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
  • Order supplies: Command products from relevant suppliers to get convenient and profitable products to purchase.
  • Manage staff: Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
  • Assess employees’ capability levels: Evaluate the capabilities of employees by creating criteria and systematic testing methods for measuring expertise of individuals within an organisation.
  • Monitor stock level: Evaluate how much stock is used and determine what should be ordered.
  • Manage profitability: Regularly review sales and profit performance.
  • Gather feedback from employees: Communicate in an open and positive manner in order to assess levels of satisfaction with employees, their outlook on the work environment, and in order to identify problems and devise solutions.
  • Adapt production levels: Adapt current production levels and strive to improve the current production rates looking for economic gains and margins. Negotiate improvement with sales, dispatch and distribution departments.
  • Satisfy customers: Communicate with customers and make them feel satisfied.
  • Discharge employees: Dismiss employees from their job.
  • Evaluate employees: Analyse employees’ individual performances over a certain time span and communicate your conclusions to the employee in question or higher management.
  • Fix meetings: Fix and schedule professional appointments or meetings for clients or superiors.
  • Manage inventory: Control product inventory in balance of availability and storage costs.
  • Produce sales reports: Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
  • Inspect dry cleaning materials: Check which items are suitable or unsuitable for dry-cleaning by interpreting care labels and decide which dry cleaning processes may be required.
  • Manage accounts: Manage the accounts and financial activities of an organisation, supervising that all the documents are correctly maintained, that all the information and calculations are correct, and that proper decisions are being made.

ISCO group and title

8157 – Laundry machine operators


References
  1. Laundry workers supervisor – ESCO
  2. Featured image: Photo by Oli Woodman on Unsplash
Last updated on August 1, 2022

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