Show diplomacy

Deal with people in a sensitive and tactful way.

showing diplomacy
display diplomacy
exhibit diplomacy
reveal diplomacy
demonstrate diplomacy

skill/competence

cross-sector

Show diplomacy is an essential skill of the following occupations:

Motor vehicle aftersales manager: Motor vehicle aftersales managers maximise sales by closing business on an ongoing basis. They negotiate with existing clients for contract renewals. They maintain contracts, deal with claims, manage warranty, and investigate damages on products.
Online sales channel manager: Online sales channel managers define the sales programme for e-commerces such as goods sold via e-mail, internet and social media. They also assist in planning the of the online sales strategy and identifying marketing opportunities. Online sales channel managers also analyse competitor sites, review the site performance and analytics.
Airport chief executive: Airport chief executives lead a group of airport directors who are responsible for all areas of the airport. They envision and make decisions on the strategic direction of the airport based on the information provided by their team of managers.
Debt collector: Debt collectors compile debt owned to the organisation or third parties, mostly in cases when the debt is past its due date.

Funeral services director: Funeral services directors coordinate the logistics of funerals. They support the deceased family by arranging the details concerning the location, dates and times of memorial services. Funeral services directors contact representatives of the cemetery to prepare the site, plan transportation for the deceased person, advise on the types of memorials and legal requirements or paperwork.

Funeral services directors organise the daily operations of the crematorium. They oversee the staff’s activities in the crematorium and ensure that they deliver services according to legal requirements. They monitor the crematorium service revenue budget and develop and maintain operational rules within the crematorium.
Funeral attendant: Funeral attendants lift and carry coffins prior and during the funeral service, placing it in the chapel and into the cemetery. They handle floral offerings around the coffin, direct mourners and assist with storing the equipment after the funeral.
Embalmer: Embalmers arrange for the removal of bodies of deceased persons from the place of death and they prepare the bodies for burials and cremations. They clean and disinfect the bodies, use make-up to create the impression of a more natural appearance and hide any visible damage. They are in close contact with funeral services directors in order to comply with the wishes of the deceased family members.
Special-interest groups’ official: Special-interest groups’ officials represent and act on behalf of special-interest groups such as trade unions, employer organisations, trade and industry associations, sports associations and humanitarian organisations. They develop policies and ensure their implementation. Special-interest groups’ officials speak for their members in negotiations about topics such as working conditions and safety.
Merchandiser: Merchandisers are responsible for positioning goods following standards and procedures.
Gaming dealer: Gaming dealers operate table games. They stand behind the game table and operate games of chance by dispensing the appropriate number of cards to players, or operating other gaming equipment. They also distribute winnings, or collect players’ money or chips.
Airport director: Airport directors oversee a group of managers who lead or supervise a particular area of the airport, programme or a project.

Show diplomacy is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Customer service representative: Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Commercial sales representative: Commercial sales representatives represent a company in selling and providing information on goods and services to businesses and organisations.
Rental service representative: Rental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Vehicle rental agent:
Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments.

Book editor: Book editors find manuscripts that can be published. They review texts from writers to evaluate the commercial potential or they ask writers to take on projects that the publishing company wishes to publish. Book editors maintain good relationships with writers.
Sales processor: Sales processors handle sales, select channels of delivery, execute orders and inform clients about dispatching and procedures. They communicate with clients in order to address missing information and/or additional details.
Financial risk analyst: Financial risk analysts correctly identify and review potential risk areas threatening the assets or capital of organisations. They specialise in either credit, market, operational or regulatory risk analysis. They use statistical analysis to evaluate risk, make recommendations to reduce and control risk and review documentation for legal compliance.
Legislative drafter: Legislative drafters research pieces of legislations and edit them in order to make them stronger and more clear. Rarely they also add new ideas which have never been incorporated into a law or a bill before.
News anchor: News anchors present news stories on radio and television. They introduce pre-recorded news items and items covered by live reporters. News anchors are often trained journalists.
Intercultural communication consultant: Intercultural communication consultants specialise in social interaction between parties of different cultures, advise organisations on international interactions in order to optimise their performance, and facilitiate cooperation and positive interaction with organisations and individuals from other cultures.
Airport operations officer: Airport operations officers perform supervisory and administrative work monitoring operational activities on an assigned shift at a large airport. They ensure the safe take-off and landing of aircrafts
Journalist: Journalists research, verify and write news stories for newspapers, magazines, television and other broadcast media. They cover political, economic, cultural, social and sport events. Journalists must conform to ethical codes such as freedom of speech and right of reply, press law and editorial standards in order to bring objective information.
Retail department manager: Retail department managers are responsible for activities and staff in a section in a store.
Credit risk analyst: Credit risk analysts manage individual credit risk and care for fraud prevention, business deal analysis, legal documents analysis and recommendations on the level of the risk.
Casino pit boss: Casino pit bosses support the management team and are able to manage, inspect and deal with all gaming activities. They supervise the gaming floor operation, and are accountable for influencing the spend and income per head to achieve the required margin whilst ensuring that the highest standards of efficiency, security and signature service standards are achieved in accordance with all company procedures and current legislation.
Crime journalist: Crime journalists research and write articles about criminal events for newspapers, magazines, television and other media. They conduct interviews and attend court hearings.
Purchase planner: Purchase planners organise the continuous supply with goods out of existing contracts.
Human resources manager: Human resources managers plan, design and implement processes related to the human capital of companies. They develop programs for recruiting, interviewing, and selecting employees based on a previous assessment of the profile and skills required in the company. Moreover, they manage compensation and development programs for the company’s employees comprising trainings, skill assessment and yearly evaluations, promotion, expat programs, and general assurance of the well-being of the employees in the workplace.

References

1. Show diplomacy – ESCO