Lottery manager

Lottery managers organise and coordinate the activities of a lottery organisation. They oversee daily operations and facilitate communications between staff and customers. They review lottery procedures, arrange prices train staff and strive to improve the profitability of their business. They take responsibility for all lottery activities and ensure that relevant lottery rules and regulations are followed.

The following job titles also refer to lottery manager:

lottery shop general manager
lottery shop senior administrator
lottery managing director
lottery shop managing director
lottery shop chief executive officer
lottery chief executive officer
senior lottery administrator
lottery general manager
general manager
lottery shop manager

Bachelor’s degree is generally required to work as lottery manager. However, this requirement may differ in some countries.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Lottery manager is a Skill level 3 occupation.

These occupations, although different, require a lot of knowledge and skills similar to lottery manager.

betting manager
gambling manager
cultural centre director
spa manager
performance production manager

These occupations require some skills and knowledge of lottery manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of lottery manager with a significant experience and/or extensive training.

botanist
sports programme coordinator
secretary general
healthcare institution manager
grants management officer

This knowledge should be acquired through learning to fulfill the role of lottery manager.

Customer service: Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer’s or service user’s satisfaction.
Lottery equipment: Lottery matrices and betting systems where bets are placed together in a pool. 
Corporate social responsibility: The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
Budgetary principles: Principles of estimating and planning of forecasts for business activity, compile regular budget and reports.
Lottery company policies: The rules and policies of a company involved in the lottery business.

These skills are necessary for the role of lottery manager.

Manage supplies: Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.
Lead process optimisation: Lead process optimisation using statistical data. Design experiments on the production line and functional process control models.
Represent the organisation: Act as representative of the institution, company or organisation to the outside world.
Manage budgets: Plan, monitor and report on the budget.
Manage volunteers: Manage volunteers’ tasks, recruitment, programmes and budgets.
Liaise with local authorities: Maintain the liaison and exchange of information with regional or local authorities.
Manage database: Apply database design schemes and models, define data dependencies, use query languages and database management systems (DBMS) to develop and manage databases.
Promote company: To always try to project the company in the best possible light and to go the extra mile to ensure the best possible experience at the club by staff and customers alike. To explain and actively promote all club activities to customers.
Involve volunteers: Recruit, motivate and manage volunteers in the organisation or in a department of the organisation. Manage relationship with volunteers from before they make a volunteering commitment, throughout their time with the organisation to beyond the conclusion of their formal volunteering agreement.
Manage staff: Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Comply with legal regulations: Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.
Schedule recreation facilities: Schedule the use of recreational facilities.
Manage profitability: Review on a regular basis sales and profit performance.
Perform fundraising activities: Perform activities which will raise funds for an organisation or campaign, such as speaking with the public, gathering funds during fundraising or other general events, and using online fundraising tools.
Maintain lottery equipment: Manage lottery equipments (mechanics and electronics) and monitor selling procedures.
Maintain customer service: Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Set organisational policies: Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.
Arrange audit: Arrange a systematic examination of books, accounts, documents, and vouchers to ascertain how far the financial statements present a true and fair view, and to ensure that the books of accounts are properly maintained as required by law.
Manage payroll: Manage and be responsible for employees receiving their wages, review salaries and benefit plans and advise management on payroll and other employment conditions.
Manage fundraising activities: Initiate fundraising activities managing the place, teams involved, causes and budgets.
Perform project management: Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project’s progress in order to achieve a specific goal within a set time and budget.
Manage lottery operations: Manage all lottery activities to ensure that operations are conducted properly. Note procedure problems and ensure that all lottery activities run according to the law and the organisation’s rules. Ensure the financing of lottery prices and implement action plans to ensure the lottery organisation’s sustainability
Follow company standards: Lead and manage according to the organisation’s code of conduct.

This knowledge is sometimes, but not always, required for the role of lottery manager. However, mastering this knowledge allows you to have more opportunities for career development.

Financial management: The field of finance that concerns the practical process analysis and tools for designating financial resources. It encompasses the structure of businesses, the investment sources, and the value increase of corporations due to managerial decision-making.
Recreation activities: The field and characteristics of recreational activities for customers.
Financial capability: Financial operations such as calculations, cost estimations, budget management taking relevant commercial and statistical data into account such as data for materials, supplies and manpower.
Accounting: The documentation and processing of data regarding financial activities.

These skills and competences are sometimes, but not always, required for the role of lottery manager. However, mastering these skills and competences allows you to have more opportunities for career development.

Handle customer complaints: Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Sell tickets: Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.
Liaise with financiers: Liaise with people willing to finance the project. Negotiate deals and contracts.
Keep task records: Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
Manage logistics: Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines.
Delegate activities: Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.
Promote recreation activities: Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.

1431 – Sports, recreation and cultural centre managers

 

 

---

 

 

References

1. Lottery manager – ESCO