Betting manager

Description

Betting managers organise and coordinate the activities of a betting shop. They oversee daily operations and facilitate communication between staff and customers. They carry out cashier duties, train staff and strive to improve the profitability of their business. They take responsibility for all betting activities and ensure that relevant betting rules and regulations are followed.

Other titles

The following job titles also refer to betting manager:

shop manager
bingo manager
betting shop coordinator
casino manager

Minimum qualifications

Bachelor’s degree is generally required to work as betting manager. However, this requirement may differ in some countries.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

  • the nature of the work performed in an occupation in relation to the characteristic tasks and duties
  • the level of formal education required for competent performance of the tasks and duties involved and
  • the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Betting manager is a Skill level 3 occupation.

Betting manager career path

Similar occupations

These occupations, although different, require a lot of knowledge and skills similar to betting manager.

gambling manager
lottery manager
spa manager
contact centre supervisor
recreational facilities manager

Long term prospects

These occupations require some skills and knowledge of betting manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of betting manager with a significant experience and/or extensive training.

botanist
correctional services manager
sports programme coordinator
healthcare institution manager
secretary general

Essential knowledge and skills

Essential knowledge

This knowledge should be acquired through learning to fulfill the role of betting manager.

Customer service: Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer’s or service user’s satisfaction.
Betting: The activity of predicting results and wagering money on the outcome. While most betting activities involve sports, bets can be placed on any kind of competition.
Betting legislation: The official legislations and laws that regulate or prohibit betting activities.
Accounting: The documentation and processing of data regarding financial activities.

Essential skills and competences

These skills are necessary for the role of betting manager.

Display betting information: Answer betting queries and put betting information on display.
Produce statistical financial records: Review and analyse individual and company financial data in order to produce statistical reports or records.
Manage securities: Administer the securities owned by the company or organisation, namely debt securities, equity securities and derivatives aiming to get the highest benefit from them.
Represent the organisation: Act as representative of the institution, company or organisation to the outside world.
Manage budgets: Plan, monitor and report on the budget.
Promote company: To always try to project the company in the best possible light and to go the extra mile to ensure the best possible experience at the club by staff and customers alike. To explain and actively promote all club activities to customers.
Manage staff: Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Schedule recreation facilities: Schedule the use of recreational facilities.
Recruit employees: Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Manage profitability: Review on a regular basis sales and profit performance.
Follow betting strategies: Develop logical betting strategies to increase profits and reduce losses in betting games and matches.
Manage operational budgets: Prepare, monitor and adjust operational budgets together with the economical/administrative manager/professionals in the arts institute/unit/project.
Assist customers: Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
Supervise betting shop staff: Observe, supervise and schedule the daily tasks of betting shop employees.
Maintain customer service: Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Measure customer feedback: Evaluate customer’s comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Set organisational policies: Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.
Supervise daily information operations: Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.
Recognise indicators of problem betting: Recognise and react adequately to signs of problem betting, such as obsession, irrational behaviour and borrowing money.
Achieve sales targets: Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
Monitor customer behaviour: Oversee, identify and observe the evolution of the customer’s needs and interests.
Keep records of work progress: Maintain records of the progress of the work including time, defects, malfunctions, etc.
Perform project management: Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project’s progress in order to achieve a specific goal within a set time and budget.
Supervise betting operations: Supervise betting activities to ensure that operations are conducted properly. Note irregularities and ensure that all betts are conducted according to law and house rules.
Manage recreational facility: Manage the daily operations of a cultural facility. Organise all activities and coordinate the different departments functioning within a cultural facility. Develop a plan of action and arrange the necessary funds.
Train employees: Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Advise on betting: Provide visitors with accurate betting advice. Inform visitors about the official laws and restrictions concerning betting.
Follow company standards: Lead and manage according to the organisation’s code of conduct.

Optional knowledge and skills

Optional knowledge

This knowledge is sometimes, but not always, required for the role of betting manager. However, mastering this knowledge allows you to have more opportunities for career development.

Recreation activities: The field and characteristics of recreational activities for customers.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of betting manager. However, mastering these skills and competences allows you to have more opportunities for career development.

Organise labour: Organise, allocate and coordinate members of the team. Organise production programmes and plan the production and sales. Purchase materials and equipment. Manage stocks.
Work in an organised manner: Stay focused on the project at hand, at any time. Organise, manage time, plan, schedule and meet deadlines.
Handle customer complaints: Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Keep task records: Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
Identify customer’s needs: Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Manage logistics: Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines.
Apply knowledge of human behaviour: Practice principles related to group behaviour, trends in society, and influence of societal dynamics.
Delegate activities: Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.

ISCO group and title

1431 – Sports, recreation and cultural centre managers

 

 


 

 

References
  1. Betting manager – ESCO
Last updated on August 8, 2022